Currently, we do not offer refunds for items. However, exchanges may be permissible at the sole discretion of our company and is based on damage outside of your control. If you wish to request an exchange for your item, you must notify us within two days of receiving the product. We will work swiftly to address the issue and find a suitable resolution. Please note that the eligibility of an exchange will be assessed on a case-by-case basis, and our decision shall be final.
To initiate an exchange, please contact our customer support team at admin@myellefactor.com. They will guide you through the exchange process and provide instructions on how to return the item. The item that you wish to exchange must be in its original condition, unused, and with all the original packaging intact. Items permissible of exchange must be exchanged for the same item or toward an item of greater value. If the item(s) originally ordered are no longer available, clients may also opt for store credit.
Shipping costs associated with an item eligible for exchange shall be borne by Elle Factor.
Please keep in mind that this policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed about the current terms and conditions.
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